Terms of Service

Last Updated: December 28, 2024

1. Acceptance of Terms

By accessing and using www.peachbrowncafe.com ("Website") and Peachbrown Cafe's services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website or services.

2. Service Description

Peachbrown Cafe provides food and beverage services, both in-store and through online ordering, in JLT, Dubai. Our services include:

  • In-store dining
  • Takeaway orders
  • Online ordering
  • Catering services
  • Gift cards
  • Loyalty program

3. Account Registration

3.1 Account Creation

  • You must provide accurate, current, and complete information
  • You are responsible for maintaining account confidentiality
  • You must be at least 18 years old to create an account

3.2 Account Security

  • Keep your password secure
  • Notify us immediately of any unauthorized access
  • You are responsible for all activities under your account

4. Ordering and Payment

4.1 Order Placement

  • Orders are subject to availability
  • We reserve the right to refuse service
  • Minimum order values may apply for delivery
  • All prices are in AED and include VAT

4.2 Payment Terms

  • Payment is required at time of order
  • We accept credit cards, debit cards, and other displayed payment methods
  • All transactions must comply with UAE banking regulations

4.3 Order Modifications

  • Orders can be modified before preparation begins
  • Additional charges may apply
  • Modification requests are subject to availability

5. Delivery Service

5.1 Delivery Areas

  • Limited to specified areas within Dubai
  • Additional delivery fees may apply
  • Minimum order requirements for delivery

5.2 Delivery Times

  • Estimated delivery times are not guaranteed
  • Factors like weather and traffic may affect delivery
  • We'll notify you of significant delays

6. Loyalty Program

6.1 Enrollment

  • Free to join
  • Benefits subject to change
  • Points earned on qualifying purchases

6.2 Points and Rewards

  • Points have no cash value
  • Expire after 12 months of inactivity
  • Cannot be transferred or combined

7. Gift Cards

  • Non-refundable
  • Valid for 12 months from purchase
  • Cannot be redeemed for cash
  • Lost or stolen cards are not replaced

8. User Conduct

You agree not to:

  • Violate any applicable laws
  • Submit false information
  • Interfere with Website security
  • Use the Website for unauthorized purposes
  • Harass staff or other customers

9. Intellectual Property

9.1 Ownership

  • All content is owned by Peachbrown Cafe
  • Protected by UAE and international copyright laws
  • Includes logos, images, text, and design

9.2 Limited License

  • Personal, non-commercial use only
  • No modification or distribution
  • No unauthorized reproduction

10. Disclaimer of Warranties

  • Services provided "as is"
  • No warranties of any kind
  • We don't guarantee Website availability
  • Product images are representative only

11. Limitation of Liability

  • Not liable for indirect damages
  • Maximum liability limited to order value
  • Force majeure events excluded
  • Technical issues beyond our control

12. Indemnification

You agree to indemnify Peachbrown Cafe against claims arising from:

  • Your use of services
  • Violation of Terms
  • Your content
  • Your conduct

13. Modifications to Service

We reserve the right to:

  • Modify or discontinue services
  • Change prices
  • Update Terms
  • Modify Website features

14. Termination

We may terminate service if you:

  • Violate these Terms
  • Engage in fraudulent activity
  • Abuse our services or staff
  • Provide false information

15. Dispute Resolution

15.1 Governing Law

  • UAE laws apply
  • Dubai courts have exclusive jurisdiction

15.2 Resolution Process

  • Informal resolution first
  • Written notice required
  • 30-day resolution period
  • Legal action as last resort

16. Contact Information

Peachbrown Cafe Jumeirah Lakes Towers (JLT)Dubai, United Arab Emirates
Email: hello@peachbrowncafe.com

17. Severability

If any provision is found invalid:

  • Remaining Terms stay in effect
  • Invalid part modified to minimum extent
  • Original intent preserved

18. Entire Agreement

  • Supersedes prior agreements
  • Complete understanding between parties
  • No other representations
  • Updates effective upon posting

19. Language

These Terms are in English. Any translations are for convenience only. In case of conflict, the English version prevails.

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