Privacy Policy

Last Updated: December 28, 2024

Introduction

Peachbrown Cafe ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.peachbrowncafe.com or use our services.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

  • Name and contact details (email address, phone number)
  • Delivery address
  • Payment information
  • Order history and preferences
  • Communications with our customer service team
  • Location data (with your consent)
  • Device information when using our website

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Usage patterns and preferences
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for:

  • Processing and fulfilling your orders
  • Managing your account
  • Communicating about your orders
  • Sending promotional communications (with your consent)
  • Improving our products and services
  • Analyzing website performance
  • Complying with legal obligations
  • Preventing fraud and maintaining security

3. Information Sharing and Disclosure

3.1 We May Share Your Information With:

  • Service providers (payment processors, delivery partners)
  • Marketing and analytics partners
  • Legal authorities when required by law
  • Professional advisers (lawyers, accountants, auditors)

3.2 We Do Not:

  • Sell your personal information to third parties
  • Share your information for purposes unrelated to our services
  • Use your information for purposes not disclosed in this policy

4. Data Security

We implement appropriate security measures to protect your personal information, including:

  • Encryption of sensitive data
  • Regular security assessments
  • Access controls and authentication
  • Secure data storage systems
  • Employee training on data protection

5. Your Rights

Under UAE data protection laws, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw consent for marketing communications
  • Object to certain data processing
  • Request data portability

6. Cookies and Tracking Technologies

6.1 We Use Cookies For:

  • Essential website functionality
  • Performance and analytics
  • Enhanced user experience
  • Marketing and advertising (with consent)

6.2 Cookie Management

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

7. Children's Privacy

We do not knowingly collect or solicit personal information from children under 13. If we learn we have collected such information, we will delete it immediately.

8. International Data Transfers

Your information may be transferred and processed in countries outside the UAE. We ensure appropriate safeguards are in place for such transfers.

9. Marketing Communications

9.1 Opt-in

We send marketing communications only with your explicit consent.

9.2 Opt-out

You can opt out of marketing communications at any time by:

  • Clicking the "unsubscribe" link in our emails
  • Contacting our customer service team
  • Updating your account preferences

10. Data Retention

We retain your personal information for:

  • As long as necessary to provide our services
  • As required by law
  • To resolve disputes
  • To enforce our agreements

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

12. Changes to Privacy Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date.

13. Contact Us

For questions about this privacy policy or our privacy practices, contact us at:

Peachbrown Cafe Jumeirah Lakes Towers (JLT)Dubai, United Arab Emirates
Email: hello@peachbrowncafe.com
‍Phone:

14. Complaint Resolution

If you have concerns about our handling of your personal information, please contact us first. You also have the right to complain to relevant data protection authorities in the UAE.

15. Consent

By using our website and services, you consent to this privacy policy and our collection, use, and sharing of your information as described herein.

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